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HAIR BY CANDY CAMPBELL

Terms & Conditions

Booking Fee

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  • All bookings require a £30 non-refundable booking fee unless specified otherwise

  • All booking fees must be paid in full online via the website

  • All booking fees paid are non-refundable

  • The remaining balance is to be paid on the day by either bank transfer (preferred), cash or card (fees apply) 

  • Booking fees will be refunded if for any unforeseen circumstances the booking is cancelled by Hair By Candy Campbell

Hair Prep

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  • Natural hair must be washed and cleaned prior to the booking

  • Natural hair must be blown out prior to the booking

  • Natural hair must not have any products on hair (scalp can be lighted oiled) 

  • There is an additional charge of £15 for your natural hair to be blown out during the booking

  • Unclean hair and scalp will not be serviced

  • Bookings will be cancelled if hair is unclean

  • Any bookings cancelled due to hair being unclean will result in 100% cancellation and travel fee

  • The 100% cancellation fee and travel fee must be paid if the client wishes to rebook 

  • Clients can be rebook a new slot which will be subject to availability and a new booking fee

  • All rebooking will be require a £30 non-refundable booking fee to secure the slot

Booking Confirmation

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  • All bookings made online will receive an email confirmation  

  • If you require a blow out during the booking, then you must add a note to the additional information box to request this (Additional £15 for this service)

  • Polite notice that all dogs are put away during the booking

  • 10% student discount available with a valid student card *T&Cs apply separately

  • Minimum age 10 to book a slot with HBCC (exceptions can be made for 5 years olds+)

  • Age 5 to 9 years old exceptions: Must not be tender headed and must have had hair braided before

  • All bookings are subject to the full terms and conditions and are accepted once booking fee has been paid

Cancellations

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  • Booking fees are non-refundable if the booking is cancelled

  • Cancellations made within 48 hours of the booking will result in a 100% cancellation fee

  • Cancellation fee is based on the total price of the service booked including the booking fee paid. 

  • Bookings must be rescheduled no later than 48 hours prior to the slot booked to avoid paying a new booking fee

  • The booking can only be rescheduled once without a new booking fee

  • The booking can only be rescheduled within the same month (subject to availability) 

  • If the booking is cancelled and rebooked within 48 hours of the original booking then a new non-refundable booking fee will be required to secure the slot

  • Three consecutive cancellations will require a non-refundable payment in full to secure future slots

  • Failure to pay the cancellation fee will result in no future bookings with HBCC

  • The cancellation fee must be paid in order to book future slots with HBCC

  • Any booking fee paid will be refunded if the booking is cancelled by HBCC

Student Discount

 

  • ​10% student discount will be available for all students with a valid student card

  • The student discount must be applied online at the time of booking to be valid. This will also be stated on the booking email confirmation

  • Student discounts cannot be used in conjunction with any other offers

  • Cannot be used with loyalty card rewards, competition, giveaways or any other offer

  • A valid student card must either be presented on the day, or a copy sent via email prior to the day of the booking for the 10% student discount to apply

  • A clear photograph of the valid student card should be sent via email

  • A maximum of 10% student discount will be applied

  • Minimum age 10 to book a slot with HBCC (exceptions can be made for 5 years olds+)

  • Age 5 to 9 years old exceptions: Must not be tender headed and must have had hair braided before

Slots

 

  • Slots are subject to availability

  • Booking fees must be paid in full to book a slot​

  • All slots must be booked online through our website

  • All bookings made online will be confirmed via email

  • Standard slots are available Monday - Thursday

  • Friday and Saturday are non-working days 

  • Any requests to book Friday or Saturdays are subject to a £30 enhanced fee 

  • Same day and last minute bookings (within 24 hours) are subject to a £30 enhanced fee 

  • Additional slot availability due to cancellations will be notified via social media and will be bookable online through our website

  • Minimum age 10 to book a slot with HBCC (exceptions can be made for 5 years olds+)

  • Age 5 to 9 years old exceptions: Must not be tender headed and must have had hair braided before

Locations

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  • Mobile Hairstylist based in Hitchin covering Hertfordshire and Bedfordshire

  • Only a Mobile Home Service offered.

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0 - 5 miles: £0 No Cost

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  1. Hitchin

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5 - 10 miles: £2.50

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  1. Ickleford

  2. Letchworth

  3. Stotfold

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10 - 30 miles: £7.50

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  1. Arlesey

  2. Pirton

  3. Baldock

  4. Lower Stondon

  5. Stevenage

  6. Lilley

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30 - 50 miles: £12.50

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  1. Codicote

  2. Ashwell

  3. Luton

  4. Clifton

  5. Guilden Modern

  6. Biggleswade

  7. Kimpton

  8. Welwyn

  9. Dunstable

  10. Hatfield

  11. Hertford

  12. Clapham (Bedford)

  13. Kempston

  14. Bedford

  15. St Albans

  16. Hemel Hempstead ​

  17. Ware

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50 - 60 miles: £15

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  1. St Neots 

  2. Abbots Langley

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60 - 70 miles: £22.50

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  1. Bushey 

  2. Tring 

  3. Watford

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Request a location

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North London/Other Locations: Please contact via email, social media and call/text (07925997190).

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