HAIR BY CANDY CAMPBELL
Terms & Conditions
Booking Fee
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All bookings require a £30 non-refundable booking fee unless specified otherwise
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All booking fees must be paid in full online via the website
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All booking fees paid are non-refundable
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The remaining balance is to be paid on the day by either bank transfer (preferred), cash or card (fees apply)
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Booking fees will be refunded if for any unforeseen circumstances the booking is cancelled by Hair By Candy Campbell
Hair Prep
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Natural hair must be washed and cleaned prior to the booking
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Natural hair must be blown out prior to the booking
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Natural hair must not have any products on hair (scalp can be lighted oiled)
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There is an additional charge of £15 for your natural hair to be blown out during the booking
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Unclean hair and scalp will not be serviced
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Bookings will be cancelled if hair is unclean
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Any bookings cancelled due to hair being unclean will result in 100% cancellation and travel fee
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The 100% cancellation fee and travel fee must be paid if the client wishes to rebook
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Clients can be rebook a new slot which will be subject to availability and a new booking fee
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All rebooking will be require a £30 non-refundable booking fee to secure the slot
Booking Confirmation
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All bookings made online will receive an email confirmation
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If you require a blow out during the booking, then you must add a note to the additional information box to request this (Additional £15 for this service)
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Polite notice that all dogs are put away during the booking
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10% student discount available with a valid student card *T&Cs apply separately
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Minimum age 10 to book a slot with HBCC (exceptions can be made for 5 years olds+)
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Age 5 to 9 years old exceptions: Must not be tender headed and must have had hair braided before
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All bookings are subject to the full terms and conditions and are accepted once booking fee has been paid
Cancellations
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Booking fees are non-refundable if the booking is cancelled
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Cancellations made within 48 hours of the booking will result in a 100% cancellation fee
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Cancellation fee is based on the total price of the service booked including the booking fee paid.
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Bookings must be rescheduled no later than 48 hours prior to the slot booked to avoid paying a new booking fee
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The booking can only be rescheduled once without a new booking fee
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The booking can only be rescheduled within the same month (subject to availability)
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If the booking is cancelled and rebooked within 48 hours of the original booking then a new non-refundable booking fee will be required to secure the slot
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Three consecutive cancellations will require a non-refundable payment in full to secure future slots
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Failure to pay the cancellation fee will result in no future bookings with HBCC
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The cancellation fee must be paid in order to book future slots with HBCC
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Any booking fee paid will be refunded if the booking is cancelled by HBCC
Student Discount
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​10% student discount will be available for all students with a valid student card
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The student discount must be applied online at the time of booking to be valid. This will also be stated on the booking email confirmation
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Student discounts cannot be used in conjunction with any other offers
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Cannot be used with loyalty card rewards, competition, giveaways or any other offer
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A valid student card must either be presented on the day, or a copy sent via email prior to the day of the booking for the 10% student discount to apply
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A clear photograph of the valid student card should be sent via email
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A maximum of 10% student discount will be applied
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Minimum age 10 to book a slot with HBCC (exceptions can be made for 5 years olds+)
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Age 5 to 9 years old exceptions: Must not be tender headed and must have had hair braided before
Slots
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Slots are subject to availability
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Booking fees must be paid in full to book a slot​
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All slots must be booked online through our website
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All bookings made online will be confirmed via email
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Standard slots are available Monday - Thursday
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Friday and Saturday are non-working days
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Any requests to book Friday or Saturdays are subject to a £30 enhanced fee
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Same day and last minute bookings (within 24 hours) are subject to a £30 enhanced fee
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Additional slot availability due to cancellations will be notified via social media and will be bookable online through our website
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Minimum age 10 to book a slot with HBCC (exceptions can be made for 5 years olds+)
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Age 5 to 9 years old exceptions: Must not be tender headed and must have had hair braided before
Locations
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Mobile Hairstylist based in Hitchin covering Hertfordshire and Bedfordshire
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Only a Mobile Home Service offered.
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0 - 5 miles: £0 No Cost
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Hitchin
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5 - 10 miles: £2.50
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Ickleford
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Letchworth
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Stotfold
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10 - 30 miles: £7.50
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Arlesey
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Pirton
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Baldock
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Lower Stondon
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Stevenage
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Lilley
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30 - 50 miles: £12.50
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Codicote
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Ashwell
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Luton
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Clifton
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Guilden Modern
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Biggleswade
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Kimpton
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Welwyn
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Dunstable
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Hatfield
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Hertford
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Clapham (Bedford)
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Kempston
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Bedford
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St Albans
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Hemel Hempstead ​
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Ware
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50 - 60 miles: £15
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St Neots
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Abbots Langley
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60 - 70 miles: £22.50
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Bushey
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Tring
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Watford
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Request a location
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North London/Other Locations: Please contact via email, social media and call/text (07925997190).
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